Support

We're here to help.

Write to shahar@nvcrising.org. A person reads every message, and we answer within two business days (Monday to Friday, Central European Time).

To help us help you quickly, include:

what you tried and what happened instead;
your Zoom client version (Zoom → Check for updates shows it) and your operating system;
whether you were host, co-host or panelist, and whether it was a meeting or a webinar;
optionally, SpotOn's Log (Log tab → Copy). It contains participants' display names, so remove any you'd rather not share.

Before you write

The user guide covers adding, using and removing SpotOn, with a troubleshooting table.
Most "spotlight didn't work" cases come from Zoom's own rules: at least 3 participants with video, the spotlighted person's camera on, at most 9 people, no spotlight in breakout rooms, and limits for co-hosts. SpotOn names the rule when it happens.
You can try every feature without Zoom in the demo meeting.

Privacy and data requests

Requests about your data go to the same address. SpotOn stores no meeting data on our servers; see the privacy policy.

Reporting a security issue

Please email shahar@nvcrising.org with "security" in the subject. We acknowledge reports within two business days and will keep you informed while we fix the issue.

Imprint

Information under § 5 of the German Digital Services Act (DDG):

Global Rising GbR
Represented by Shahar Dagan
Vaubanallee 2
79100 Freiburg, Germany
Email: shahar@nvcrising.org

Responsible for content under § 18(2) MStV: Shahar Dagan, address as above.

We are neither willing nor obliged to take part in dispute resolution proceedings before a consumer arbitration board.